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Refund policy
1 - Right of Withdrawal
1.1 - Return shipping costs shall be borne by the Buyer. To exercise the right of withdrawal, the Buyer must follow the return procedure available on the website or contact Customer Service using the contact details provided. The returned goods must be shipped to the address from which they were originally sent:
Negozi Boschini
Via Italia, 197
20874 – Busnago (MB)
Italy
Return shipping costs, any related expenses, and responsibility for the goods until receipt confirmation by www.negoziboschini.it shall be entirely borne by the Buyer. If the return shipment does not reach its destination for any reason, the price of the product will not be refunded.
Each item must be returned intact, unused, and complete with all components and accessories received, in the same condition in which it was delivered. In the event of receipt of defective goods or errors attributable to the Seller in order fulfilment, return shipping costs shall be borne by the Seller. The Customer must report the issue by contacting Customer Service, providing a description of the defect and supporting photographic evidence. The product must be returned intact, unused, and complete with all original elements (including labels, dust bags, and packaging, where applicable), in the same condition in which it was received. Returns are subject to verification and must be previously authorised by the Seller. Once authorisation has been granted and product inspection completed, the refund will be processed in accordance with the applicable procedures.
1.2 - The Buyer has the right to withdraw from the contract concluded with the Seller, without penalty and without providing any reason, within fourteen (14) days from the date of receipt of the products purchased on www.negoziboschini.com. In specific cases, duly indicated in the Right of Withdrawal section, it may be possible to exchange the selected product for another item.
1.3 - The right of withdrawal may be exercised by completing the Return Form available on the website.
1.4 - Once the withdrawal has been exercised, the Buyer must return the products to the Seller by handing them over to the courier within fourteen (14) days from the date of communication of the decision to withdraw from the contract.
1.5 - Costs borne by the Buyer include the return of the products and any related expenses applied to the return shipment, which will be deducted from the refund amount, unless expressly waived by the Seller at the time of purchase.
1.6 - In the event of refusal to accept delivery of the products without a justified reason promptly communicated to Customer Service (www.negoziboschini.it), or in the absence of a complete shipping address, the Buyer shall not be entitled to a full refund of the amounts paid. In such case, the shipping costs for delivery to the customer and return to the Seller will be deducted from the refund.
2 – Refund times and methods
2.1 – Following the return of the products, the Seller reserves the right to verify their compliance with the return conditions. In the event of a positive outcome, the refund will be processed according to the applicable procedures. If a reduction in the value of the products is found, the Seller reserves the right to apply a reduction in the refund amount or to return the products to the Buyer.
2.2 – Regardless of the payment method used for the purchase, the full or partial refund shall be initiated by the Seller as soon as possible and in any case within fourteen (14) days from the date of receipt of the returned products, subject to verification of the correct exercise of the right of withdrawal and the conformity of the returned goods.
2.3 – The Seller shall issue the refund using the same payment method used by the Buyer for the purchase of the products, unless expressly agreed otherwise, provided that the Buyer does not incur any additional costs as a result of the refund. Where the recipient of the products indicated in the order form differs from the person who made the payment, the refund shall be issued to the party who made the payment.
2.4 - The value date of the refund shall correspond to the original debit date, ensuring that no loss of bank interest occurs. If the Buyer chooses to use a carrier other than the one indicated by the Seller for returning the products, all shipping costs, including VAT, as well as responsibility for any loss or damage to the products, shall be borne by the Buyer.