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FAQs
Welcome to our support section.
We have gathered answers to the most common questions to provide you with immediate assistance regarding shipping, returns, payments, and product care.
If you can't find what you're looking for, our team is here to help: feel free to contact us through our dedicated page.
ORDERS AND PAYMENTS
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Klarna. All transactions are protected by the most advanced security systems.
Can I cancel or modify an order after it has been placed?
It is possible to modify or cancel an order only if it has not yet been processed by our warehouse. Please contact our customer service as soon as possible at servizioclienti@negoziboschini.it or by phone at +39 0871574866.
Where can I find my invoice?
You will receive your purchase receipt by email immediately after your order is confirmed. If you require a commercial invoice, please request it at the time of purchase by providing the necessary details (company name and VAT number)
Do I need to create an account to place an order?
No, you can complete your purchase as a Guest without creating an account. However, creating an account allows you to track your orders, save products to your Wishlist, and speed up future purchases.
SHIPPING AND DELIVERY
What are the shipping times and costs?
We ship throughout Italy within 48–72 working hours, and across Europe and worldwide with delivery times of 3–5 working days. During sales periods or promotions, shipping times may take longer than usual. In Italy, shipping is free for orders over € 180.00. For orders below this amount, the shipping cost is € 7.00. For shipments within EU countries, the cost is € 10.00.
How can I track my order?
As soon as your order is handed over to the courier, you will receive an email containing the tracking link (tracking number) so you can follow your shipment in real time.
What can I do if my tracking link is not active or not updating?
Tracking links are not always updated in real time. We recommend waiting a few hours to allow the courier to register the shipment information. If the issue persists, you can contact our customer service at servizioclienti@negoziboschini.it
Can I pick up my online order in-store?
Yes, we offer a free “In-Store Pickup” service. Select this option at checkout, and your order will be ready for collection at the selected store.
Can I change the shipping address of an order I have already placed?
Unfortunately, it is not possible to modify the shipping address once an order has been completed.
RETURNS AND REFUNDS
How can I make a return?
If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order by accessing your personal account or by entering the email address used at checkout and selecting the “Request return” option. If you experience any issues, you can contact us atservizioclienti@negoziboschini.it. Please make sure the item is in its original condition, with tags attached and seal intact.
Is the return free of charge?
Return shipping costs are the responsibility of the customer, who may choose to use a preferred courier service. In this case, the customer remains responsible for the shipment until the return is successfully delivered to our warehouse.
How long does it take to receive a refund?
Once your return has been received and inspected at our warehouse, we will proceed with the refund using the same payment method used for the purchase. Processing times may vary depending on the payment method and your banking institution.
What should I do if I receive a defective item?
Each item is carefully inspected before shipment. If you notice a defect, please report it within 24 hours of receiving your order by sending an email to servizioclienti@negoziboschini.it and attaching photos of the item. We will review your request and provide you with an update as soon as possible.
What should I do if I received an item I did not order?
If you have received an item different from the one you ordered, please contact our customer service at servizioclienti@negoziboschini.it and include your order number.
Can I make exchanges?
You can request a return and place a new order for the desired item at the same time.
SIZES AND PRODUCTS
How can I be sure about the correct size?
The measurements (height, width, and depth) are indicated in the product page. We recommend checking them carefully before making your purchase.
Are the products sold original?
Absolutely yes. Negozi Boschini is an authorized retailer of all the brands featured on our website. Every product is guaranteed to be authentic and comes directly from the brand manufacturers.
Are items always available?
We keep our inventory constantly updated: product availability shown on the website reflects the stock available in our warehouse.
How should I care for my premium items?
Each product includes specific care instructions. In general, we recommend avoiding direct contact with water, chemicals, and heat sources to preserve the quality and condition of the item.
SERVICES AND GIFT CARDS
Can I purchase a Gift Card?
Yes, we offer digital gift cards in different amounts. You can purchase them in the dedicated “GIFT CARD” section and receive them by email, ready to be gifted.
Are there discounts for new customers?
Yes! By subscribing to our Newsletter, you will receive a 15% discount code valid on your first order.
How can I use my promotional code?
You can enter your promotional code in the dedicated field at checkout. The discount will be automatically applied to your order total if the code is valid and active.
Can the first-order discount code be combined with other promotions?
No, it can only be used on items from the new collection or on products that are not already discounted.